General Questions
How long will my product take to repair?
Most repairs are undertaken within 24 – 48 hours subject to parts availability. If you require a faster service we will endeavour to prioritise your repair.
What will happen to the data on my product?
We acknowledge the importance of security so all products that enter our workshop will be factory reset and configs will be removed unless you require otherwise. Software on the product may be upgraded to overcome faults or issues.
What kind of parts do you use for repairs?
All the parts we fit are either the same, equivalent or superior to the manufacturers specified components. Our long experience with networking products at component level has helped us pick the best fit for the job.
What kind of products do you repair?
We specialise in CISCO networking products but we also cover a wide variety of kit as shown below. Our engineers can undertake a large scope of unusual products from the networking sector feel free to get in touch.
- CISCO
- Juniper
- Nortel
- Enterasys
- 3COM
- AVAYA
- Extreme
- HP
- Checkpoint
- And More
How long have you been in the industry?
We been in the business for many years we get to see patterns and similarities of faults between products, this leads us to predictions and areas to concentrate on. Our engineers have been electronic engineers since leaving college and have been dealing with networking products ever since.
The Repair Process
Step 1: Receiving your products
Once received we book in your Faulty products onto our database Log and Tag them with tracking barcodes.
Step 2: Assigning an Engineer
An engineer will be assigned and will carry out a physical examination and if any damage has been found inform you of our findings.
Step 3: Determining the fault
Following the examination a full array of tests will be carried out to determine the fault or confirm the customers complaint.
Step 4: Further diagnosis
Once you are happy for us to repair the kit we will start further diagnosis to narrow the fault to a particular area or device and if necessary order parts required.
Step 5: Repairing and Testing
Parts will be fitted and if successful a full array of tests will be run for a sufficient amount of time a printout will also be logged.
Step 6: Shipping
You will be informed about your repaired products. The products will then be carefully packaged for return and tracking and warranty information sent to you.
What faults can you repair?
No Power or Pulsing
If your product doesn’t turn on and appears to be dead. We will investigate the reason for no power. Causes are most likely a faulty power supply which we can repair or replace. Possibly a faulty on board rail / power supply.
No Console or No lights
Maybe your product powers on but produces no console with potentially no leds indicating a boot process is underway. This type of fault could be faulty memory sims or onboard memory or even a BGA (Ball Grid Array) soldered device. We have all the technical equipment to undertake this.
No POE (Power Over Ethernet) or No Data Link
Common faults with faulty network ports come in various forms. Maybe a port has a faulty POE device on one or more ports a common repair we undertake. Or possibly a port that doesn’t link or pass data another common repair for us.
Software problems or licencing issues
If your product has had an upgrade fail and caused corruption or possibly lost its activation. We carry and have backups of a hole variety of network products ready to repair customers units.
Physical damage
We also carry out physical damage to casings, RJ45 / SFP ports, Fans, Power supplies and much more. We can also fit bushings or replace handles from our large stock of parts.
What equipment to we have?
Test Equipment Chassis, Power Supplies
We have a fantastic range of test equipment to cover a vast amount of networking products. Reference chassis, power supplies, cables etc.
Some of the Chassis, Power Supplies and Test Cards we have below
- CISCO 6500, 7500, 7600, 5500 Series
- CISCO Nexus N3K, N5K, N7K Series
- CISCO ASR 900, ASR1000 Series
- CISCO UCS Server Series
- CISCO WLC CT2500 CT5500 Series
- CISCO ASA5500, ASA5500-X Series
- CISCO Routers 800, 1900, 2900, 3900, ISR4000 Series
- Juniper SRX, MX, Series
- Nokia Firewall Series
- Nortel Routers, Switches, Voice
- Redback
- Many More to list
Modules
We stock a huge selection of modules and parts to compare and test against any equipment you send us.
Software Library
Having been in the sector for a long time we have sourced and gathered a wide selection of software, firmware and hardware. We keep backup clones of drives and backups of flashes using our dataman equipment.
Repair Equipment
To allow us the best opportunity to repair your products we have important repair equipment some of which is listed below.
- BGA Rework Station.
- SMT Rework Stations.
- BGA Reballing Kits.
- Ersa Soldering equipment.
- Dataman Programming Tools.
- I2C, JTAG and Serial Debugging and Analysing Tools.
- Custom Cables and test equipment.
- Hardware hacking and reverse engineering tools developed in house by our engineers.